Join Lightspeed as a Strategic Account Manager in Montreal, where you’ll support our highest-value customers and drive their success. Work collaboratively to enhance customer satisfaction and retention. In this key role within the Customers team, you will own the strategy for your accounts, focusing on product adoption and relationship-building.

With a minimum of 5 years in a B2B Customer Success or Account Management role, you will act as a trusted partner, ensuring that customer needs are prioritized and met effectively. Key Responsibilities:
Own and drive strategic initiatives for key accounts
Conduct Business Reviews and develop Success Plans
Monitor health indicators and initiate retention strategies
Foster robust relationships with clients and internal teams
Address customer feedback to enhance their experience Requirements:
5+ years in an enterprise account management role
Proven track record of driving retention and growth
Ability to adapt strategies to changing scenarios
Familiarity with retail or SaaS industries
Bachelor’s degree in relevant fields preferred Bring your strategic insight and customer-focused approach to drive success at Lightspeed in Montreal.

📌 Montreal Strategic Account Manager Role
🏢 Lightspeed Commerce
📍 Montreal