Lead transformative change initiatives as a Senior Manager at Salesforce Qualified Services, focusing on Human-Centered Change. Propel customer success through effective change management and cutting-edge strategies. As a Senior Manager, you'll guide clients through complex transformation projects, providing strategic insights and developing tailored change strategies.

This role emphasizes building relationships, enhancing customer experiences, and employing AI tools in change delivery. You'll collaborate closely with teams to ensure seamless integration and successful outcomes. Key Responsibilities:
Act as a strategic advisor on change management best practices
Perform change readiness analyses and identify improvement prospects




Create and implement robust change strategies and KPIs
Lead comprehensive change management activities using AI
Drive stakeholder engagement and cross-functional collaboration Requirements:
Eight or more years leading complex transformation engagements
Deep expertise in Human-Centered Change methodologies
Excellent verbal and written communication capabilities
Prosci® Change Management Certification mandatory
Experience with Public Sector customers preferred Become a leader in human-centered transformation with Salesforce and drive meaningful change.

📌 Human Centered Change Transformation Lead Toronto
🏢 Salesforce
📍 Toronto