Lead exceptional customer service initiatives at the Town of Caledon as the Manager of Service Delivery. You will drive strategic improvements and enhance service excellence across all channels. This is a key leadership role reporting directly to the Director of Corporate Services and the Chief Information Officer.

You'll develop and execute cutting-edge customer service strategies, mentor a dedicated team, and oversee the operation of contact centers and service delivery processes. Your expertise in customer feedback analysis and technology integration will empower the organization with crucial insights. Key Responsibilities:
Oversee corporate contact centers and in-person service operations
Develop and implement a customer service strategy
Create KPIs aligned with Service Excellence guidelines
Collaborate to build a customer-centric culture
Mentor staff to enhance problem-solving capabilities Requirements:
Minimum 7 years in customer service roles
3 years in a leadership capacity
Degree in Business Administration or related field
Proficiency in AI-assisted workflows
Ability to work adaptable schedule Elevate service delivery and optimize customer interactions at the Town of Caledon.

📌 Manager, Service Delivery For Caledon (Canada)
🏢 Town of Caledon
📍 Canada