Elevate customer experiences at Heylist as a Customer Success Manager. Focus on onboarding, driving platform adoption, and creating strong, lasting relationships with our marketing clients. In this role, you will own the onboarding process and support a portfolio of Heylist customers in achieving their desired outcomes.

Your responsibilities will include facilitating adoption, identifying recent opportunities, and being a trusted advisor throughout the customer engagement lifecycle. Collaborating with Sales and Support teams will be key to your success. Key Responsibilities:
Lead current customer onboarding and training efforts
Encourage feature adoption across your portfolio
Build relationships with marketing teams
Conduct quarterly reviews to assess success
Pinpoint expansion prospects with Sales Requirements:
3+ years of experience in Customer Success or Account Management
Solid track record in retention and expansion
Excellent communication and organizational skills
Comfort in managing multiple client accounts
Fluent in English and French Drive customer advocacy and retention as a valued Customer Success Manager at Heylist.

📌 Proactive Customer Success Manager Role Montreal
🏢 Heylist
📍 Montreal