Elevate your IT career as an L1 Deskside Support Technician. Work onsite and enhance user experience through effective troubleshooting and desktop support in a corporate setting. In this role, you will provide L1/L2 desktop support, addressing various technical issues and managing support tickets.

Your experience with Windows, hardware, and remote support tools will be essential in assisting users and ensuring smooth operations. This position focuses on hands-on technical expertise, enabling you to make a significant impact on user satisfaction. Key Responsibilities:
Provide onsite L1/L2 desktop support to users
Troubleshoot Windows PC boot issues and performance
Perform hardware replacements and imaging for laptops
Deploy software using SCCM and Microsoft Intune
Address support tickets in ServiceNow system Requirements:
Experience in corporate IT Deskside Support
Knowledge of SCCM, Intune, and ServiceNow
Understanding of Active Directory user management
Proficiency in troubleshooting Microsoft Office applications
Familiarity with VPN and network printer support Utilize your technical skills to provide essential support in an in office workplace as part of the team.

📌 Deskside Support Technician Grande Prairie
🏢 Sharp Brains Solutions
📍 Grande Prairie