Become a Dispute Operations Executive at Collectors and lead creative strategies in handling payment disputes and chargebacks. This role emphasizes regulatory compliance and team leadership. As a Dispute Operations Executive, you'll be responsible for overseeing dispute functions across a variety of services at Collectors.
Your efforts will maximize recovery rates while ensuring compliance with evolving regulations and maintaining customer satisfaction. Collaborate with various departments to minimize risk and improve operational efficiency. Key Responsibilities:
Manage chargeback lifecycle from initiation to resolution
Enhance representment processes through strategic playbooks
Monitor compliance with industry regulations
Address buyer/seller disputes with thorough documentation
Lead and develop the dispute operations team Requirements:
5+ years in dispute operations or payments
Knowledge of financial service regulations
Exceptional analytical skills for data reporting
Experience in high-volume e-commerce settings preferred
Solid team management and leadership ability Drive operational excellence in dispute management with a focus on recovery and customer trust at Collectors.