Join Hydro One as a Customer Support Supervisor, managing a dedicated team in Sudbury. You'll oversee business processes, implement performance tracking systems, and address escalated customer concerns. In this supervisory position, you will report to the Customer & Business Services Manager while guiding your team toward achieving key performance metrics.

Your role includes planning assignments and fostering a team-oriented work setting. Strong skills in communication and training processes are integral to this position’s success. Key Responsibilities:
Manage staff and their performance objectives
Develop department performance tracking processes
Handle escalated customer inquiries and issues
Schedule and control work assignments effectively
Ensure proper staff training and development Requirements:
Experience in supervisory roles for 6 to 8 years
Understanding of retail distribution and interorganizational dynamics
Knowledge of business information systems necessary
Effective training methods and documentation skills
Solid communication skills for internal and external interactions Enhance customer support capabilities at Hydro One in Sudbury while leading a high-performance team.

📌 Customer Support Supervisor At Hydro One Manitoulin District (Canada)
🏢 Hydroone
📍 Canada