Elevate customer success with CHEP Canada as a Customer Support Manager in a hybrid work setting. Drive impactful solutions, resolve complex inquiries, and enhance service excellence. In this pivotal role, you'll manage a territory of Tier 1 and 2 retail customers.

Focus on ensuring seamless supply chain operations and maintaining high customer satisfaction, as reflected in NPS scores. You will leverage analytical skills and customer service expertise to optimize processes and drive continuous improvement within your assigned accounts. Key Responsibilities:
Lead resolution of complex customer inquiries effectively
Collaborate with stakeholders to troubleshoot service issues
Oversee billing disputes, ensuring accuracy in communication




Monitor account performance for discrepancies and trends
Maintain accurate data within CRM systems for service-related tasks Requirements:
Bachelor’s degree or college diploma required
Sales/service experience in a service company
Background in key account relationship management
Robust problem-solving and analytical skills
Proficiency in Microsoft Office and CRM systems Bring your expertise in customer support and strategic improvement to enhance CHEP Canada's customer experiences.

📌 Customer Support Manager At Chep Canada Mississauga
🏢 CHEP UK
📍 Mississauga