Elevate your career as a Client Support Manager with Fidelity in Toronto. This hybrid role focuses on client issue resolution and advanced troubleshooting skills.

Fidelity Clearing

Canada seeks a Client Support Manager to leverage their expertise with FCC’s product suite. You will assist Introducing Broker and Portfolio Manager clients, resolving incidents and executing solutions to enhance customer satisfaction. A robust command of technical support requests and exceptional communication skills are essential for success in this energetic position. Key Responsibilities:
Resolve incidents and triage customer inquiries effectively
Perform advanced troubleshooting across various channels
Provide training and support for FCC applications




Manage escalated support issues with precision
Translate product information into customer-friendly content Requirements:
3+ years in financial services support roles
Completion of a relevant post-secondary education
Experience with Broadridge (Dataphile) preferred
Bilingual in English and French is advantageous
Maintain robust attention to detail and communication skills Utilize your problem-solving and communication abilities to ensure top-tier support for Fidelity clients.

📌 Client Support Manager At Fidelity Toronto
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Toronto