We are seeking an experienced EUC & Desktop Support Engineer to provide enterprise-level end-user support for desktop and laptop settings. The successful candidate will manage incidents and service requests, support Microsoft endpoint management technologies, maintain IT assets, and ensure high-quality service delivery. This role requires strong troubleshooting skills, bilingual communication in English and French, and the ability to work onsite four days per week in Montreal, QC.
Key Responsibilities Provide technical support for desktops, laptops, and end-user devices.
Manage incident resolution and service request queues while meeting SLAs.
Support Microsoft Enterprise Applications, including SCCM and Intune.
Perform device installation, configuration, testing, and quality inspections.
Assist with software deployment and endpoint management.
Maintain IT asset inventory and documentation.
Provide user training for recent hardware and software installations.
Support video conferencing technologies for remote collaboration.
Ensure compliance with IT service management processes and standards.
Participate in service transition and continuous process improvement initiatives.