Montreal, QC- 4 Days a week Onsite "Required Skills and Responsibilities:
Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidates profile.
Experience in service transition can be beneficial for understanding the operational aspects of the role. Knowledge of video conference technology is a plus for supporting remote users.
Familiarity with software deployment processes can aid in productive service delivery.
Understanding compliance and process improvement can contribute to better service management.
Proficiency in Microsoft Enterprise Applications like SCCM and Intune is essential for managing user devices.
Robust troubleshooting skills are necessary to resolve complex desktop issues effectively.
Bilingual communication in English and French is a must for interacting with users.
Experience in incident and request management is critical for maintaining service levels.
Familiarity with asset management processes is also required.
Provide technical support for all end-user devices, including desktops and laptops. Manage incident resolution and request fulfillment queues to ensure timely service.
Conduct testing and inspections of devices to maintain quality standards. Provide training to users on recent installations to enhance user experience.
Maintain documentation and asset records to ensure compliance with service agreements.
📌 Euc & Desktop Support Engineer Bilingual French/english Montreal (Canada)
🏢 Q1 Technologies
📍 Canada
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