Join a leading financial services program in Winnipeg as its Director of Operations. Focus on contact centre excellence, client relations, and team leadership. In this in office position, you will manage a successful BPO program for a customer experience provider.

Reporting to a senior client partner, your leadership will shape operational performance and client satisfaction. With an established program poised for growth, this role requires resilience and adaptability in a rapid-evolving environment.

Key Responsibilities
Manage all contact centre operations components
Drive best practices and growth strategies
Deliver against KPIs while maintaining quality
Ensure compliance with corporate policies
Foster a work culture that motivates teams Requirements:
7 to 9 years of leadership in contact centres
Experience in BPO or financial services
Solid analytical skills for P&L; management
Proficiency in workforce management strategies
Ability to navigate ambiguity and drive change Help shape the future of customer service in Winnipeg’s financial sector.

📌 Bpo Operations Director In Winnipeg (Canada)
🏢 Bilinguallink
📍 Canada