Elevate quality assurance standards with Toronto Hydro as a Quality Assurance Associate in Toronto, ON. This contract position includes leading training and service delivery enhancements in a hybrid workplace.

Your role will involve overseeing training programs and ensuring compliance with quality metrics. Engage with customer insights to refine processes and support operational improvements. Candidates should have substantial experience in customer care operations and adult learning methodologies. Key Responsibilities:
Manage contact centre quality and continuous improvement
Develop and oversee training content and materials
Utilize customer feedback for service enhancements
Conduct assessments to measure operational effectiveness
Collaborate on customer-focused projects to drive transformation Requirements:
Degree in Business Administration or related fields
Minimum three years in customer care operations
Experience with adult learners and operational training
Familiarity with CMS and quality assurance techniques
Solid leadership and facilitation skills Bring your quality assurance skills to Toronto Hydro for a rewarding contract experience.

📌 Contract Quality Assurance Role Toronto On
🏢 Toronto Hydro
📍 Toronto