Drive success as a Customer Operations Leader overseeing strategic customer accounts. Lead end-to-end delivery from order to deployment while ensuring top-notch service quality. In this role, you will have ownership of all operational aspects for multi-country and multi-location accounts within the Convenience and Fuel Retailer market.

Collaboration with various teams, such as Sales, Fulfillment, and Qualified Services, is vital to your success. You will be instrumental in managing KPIs, customer relationships, and providing insights to drive profitable growth. Key Responsibilities:
Lead end-to-end delivery execution for key accounts
Collaborate with Sales and Support teams across multiple locations
Drive performance metrics and key service delivery indicators




Schedule and lead customer review meetings for progress and planning
Identify issues early and escalate as necessary Requirements:
5+ years in Operations with experience in multi-locations
Solid grasp of Software and Hardware solutions in fuel retail
Proven leadership and organizational skills
Bilingual in English and French
Willingness to travel domestically and internationally Leverage your expertise in operations management and customer relations to create impactful partnerships within the industry.

📌 Customer Operations Leader Strategic Accounts Quebec City
🏢 Jobtailor
📍 Quebec City