Overview Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with top brands and offers the ability to deliver relevant, engaging, and measurable content across channels. Our global team of over 7,500 craft and technology experts combines creative, production and innovation to help clients navigate today’s content experience. WPP is the creative transformation company with a global network and leadership in marketing services. We have a hybrid working model with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. The Role The Studio Operations Manager is responsible for the smooth and effective management of the day-to-day resource and operational requirements for the Studio creative team in North America. Balancing commercial objectives, talent needs and creative workflow, you’ll support and champion processes to deliver best practices without losing sight of the creative output. You will adapt to changing project requirements and work closely with team members such as Business Directors, Project Managers and Creatives to cast the right talent, solve resourcing requests, and implement best-practice ways of working across the Studio creative team. This role engages with all operations teams and a team of design, copywriting and production talent, and requires the ability to develop strong relationships at every level and to work within fast-moving project timelines. You’ll need solid experience as a Resource/Talent Manager and/or Creative Ops Manager in a creative agency or similar in-house environment. Key responsibilities Leads resourcing for the entire NA Studio creative team, working with the Client Engagement/Project Management team to ensure seamless communication Acts as first point of contact for all creative resource requirements, assessing current work allocation and finding the right people with the right skills Maintains knowledge of current and upcoming projects across the Studio; builds relationships with Client Engagement, PM, Operations and Delivery teams Maintains a knowledge database of creative team skillsets and career ambitions to properly assign resources and retain top talent Plays a key role in the project intake process,



assessing timing requests against feasibility and capacity Coordinates the creative process and shepherds work against project timelines Frames timelines and steps needed to deliver creative work and communicates with Client Engagement/Project Management teams Communicates action items, timelines and next steps per project to ensure accountability across the creative team Estimates time and effort needed to fulfill the creative process on a per-project basis, in collaboration with the Project Management team Fosters and supports connectivity and collaboration with all Studio teams during all stages of the creative process Leads implementation, management and training related to resourcing tool adoption and utilization Works with project management to ensure internal resourcing platforms are maintained Leads weekly resourcing meetings with relevant departments to ensure talent is properly utilized and resolves conflicts or workload imbalances Partners with Operations Lead to organize and review monthly utilization reports and share insights and action plans with leadership Alerts capability leads of any potential concerns in meeting client deliverables due to resourcing and makes recommendations to resolve Proactively highlights available creative talent that is under-utilized and seeks projects for them When internal options are exhausted, identifies needs for freelance talent, builds a business case to hire, and works with TA to secure temporary support Works with Talent Acquisition & HR to onboard department hires and freelancers Partner with Finance on invoicing, payments to vendors,



and freelance staff payroll Champions new vendor and client setup in internal systems and provides trainings for finance systems as needed Maintains a balance between agency goals and team capacity while ensuring profitability Strategizes department staffing needs based on client forecasts and trends Works with Project Management & Implementation Lead to author and implement tools Uses resourcing software to allocate and manage briefs, championing workflow processes and training colleagues Ensures utilization and timesheets are recorded correctly and up to date About You A passion for working with people Ability to understand people’s skills and needs and treat them with respect Collaborative approach with excellent communication and negotiation skills Ability to work in a fast-moving setting with an agile mindset Solid relationship-building skills Understanding of the different skills needed for different types of creative work within an integrated marketing team Excellent organization and time management skills Proactive and confident in prioritizing competing demands Business acumen to understand how creative workflow affects the bottom line Familiar with agency environments and a love of creating order in chaos Excellent interpersonal communication with the ability to motivate and influence across seniority Key Skills Experience in a creative studio in an agency or in-house setting 5+ years of resource management / creative operations experience in advertising/marketing Strong knowledge of integrated creative resource skill sets Proven ability to drive accurate resource planning, utilization & forecasting Ability to build strong, strategic partnerships up to leadership level Proficient in using resource planning and project management tools (Tempo for Jira is a plus), MS Office. The base salary for this position ranges CA$45,000 to CA$95,000. Individual compensation varies based on location, level of responsibility, experience, and qualifications. EEO and Privacy WPP is an equal opportunity employer and considers applicants for all positions without discrimination. We are committed to fostering a culture of respect where everyone belongs and has opportunities to progress. For accessibility, please contact if you need the advert or form in another format. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment purposes. When you click the Submit Application button, you will be sending the information you have provided to Hogarth Worldwide. Please review our Privacy statement for details on data handling. #J-18808-Ljbffr

📌 Freelance/Contract Studio Operations Manager - C$45,000 - C$95,000 A Year (Toronto)
🏢 Hogarth
📍 Toronto