ROLE SUMMARY:As a member of the property leadership team, the Senior Operations Manager leads all aspects of the shopping centre’s operations, ensuring the property is maintained and operated within budget and in alignment with CF standards, while also providing strategic leadership across the broader mixed-use property.CF Richmond Centre includes a major shopping centre and surrounding residential towers. While the residential components are not property managed by CF, the Senior Operations Manager is responsible for interpreting and applying legal and contractual language within reciprocal and cost-sharing agreements to ensure obligations are being met. This includes the development of new programs, policies, implementing appropriate service contracts, chargeback models and SOPs that align with both CF standards and the governing legal instruments of the mixed-use project (including but not limited to the strata, affordable housing, commercial components).JOB ACCOUNTABILITIES:- Strategic Leadership and Team Development: Elevate the operations function by strengthening a multi-disciplinary team by growing the team’s technical expertise, fostering a culture of accountability, and providing senior-level oversight for all operational activities across, retail, residential and shared spaces.- Legal & Governance Compliance: Interpret and rigorously apply complex legal instruments such as Reciprocal Rights Agreements (RRAs) and cost-sharing structures to ensure operational compliance and the accurate allocation of shared costs and utilities.- Operational Framework: Develop and implement a comprehensive operational framework, including new Standard Operating Procedures (SOPs), technical maintenance programs, and a new Leak Detection Program for the parkade.- Lead utility and energy management initiatives, including optimization of energy consumption, system tie-ins, and sustainability reporting. Includes oversight of the new Heat Rejection System (first one at CF) to ensure energy and warranty obligations are met.- Systems Management: Manages highly integrated building systems serving multiple asset components, including mechanical, electrical, vertical transportation, HVAC, and the introduction of two new building automation systems operating independently.- Vendor and Contract Management: Work with CF’s Legal team, responsible for negotiating, managing, and renewing complex service agreements and SLAs for all shared systems, ensuring compliance with legal and financial frameworks.- Lead and oversee the successful delivery of landlord work in commercial retail units and capital projects. Monitor progress and oversee the full tenant fit-out process.- Financial Oversight: Manage operating and capital budgets, overseeing the allocation of shared expenses, and leading utility and energy management initiatives, including the new Heat Rejection System.- Stakeholder Collaboration: Lead collaboration with internal CF cross-functional teams (Legal, Risk, Development) and external parties (strata management, engineers, government authorities) to manage long-term asset outcomes and project phases (Phase 1.5 and HBC development).- Ensure CF Richmond Centre’s operational framework supports the seamless integration of all asset components,



safeguarding CF’s reputation, compliance posture, and operational excellence.SCOPE OF RESPONSIBILITY (financial, people, operations):Direct / Indirect Report:Supervisor, Operations / Maintenance, Building OperatorFinancial Responsibilities:- Prepare and manage operating budgets for four cost centres interpreting and applying the requirements of governing legal agreements within this framework.- Develop multi-year capital budgets.EDUCATION AND EXPERIENCE REQUIREMENTS:- Requires a blend of relevant education and extensive hands-on operational management experience. Applicable education may include an undergraduate degree or college diploma in fields such as business management, engineering, or technical disciplines (e.G., mechanical or electrical systems).- Professional accreditation/certification in RPA or FMA (BOMI Institute) are strong assets- A minimum of 10 years of progressive operations management experience in positions of increasing responsibility, including a minimum of 5 years in a management role working within properties of complex scope (i.E. large, mixed-use) or facility environment required.- Strong knowledge of electrical/mechanical systems, maintenance and building automation systems, environmental health and safety compliance requirements; - Understanding ofpreventative maintenance, service related software programs and the ability to adopt new technologies to enhance system efficiencies; - Strong knowledgeof financial management and budget management; - Extensive experience managing contracts and multiple vendors; - Computer proficiency in Word, Excel and Gmail; - Demonstrated ability to lead multiple operational projects by applying project management principles and organizational discipline to plan, coordinate and track projects from start to finish.- Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations pertaining to the area of operations (i.E. ASHRAE, Building Code, Electrical Code)CORE COMPETENCIES AND SKILLS:- Skilled at fostering strong relationships and influencing stakeholders at all levels, including senior leaders and external partners, while representing the organization with credibility, professionalism and strategic insight.- Proven ability to lead, develop and inspire teams to achieve high performance; - Proven ability to analyze complex situations, think creatively and implement innovative solutions that drive high-quality operational outcomes; - Critical thinkercapable of developing and executing action plans to achieve results while upholding corporate values; - Demonstrates collaborative leadership through actively considering others’ input while maintaining the ability to take charge and make effective decisions; - Thrives in a challenging, fast-paced,



multi-tasked environment while fostering a positive and engaging team culture; - Delegates strategically to optimize team performance while maintaining oversight and accountability; - Strong business acumencoupled with an ability to translate business strategy into practical application; - Drives a cultureof exceptional customer service across the team, ensuring every interaction reflects the organization’s commitment to excellence; - Strong organizational,prioritization and time management skills; - Exceptional reporting and business proposal writing skills; - Fosters collaboration and contributes positively to team and property outcomes.WORKING CONDITIONS:- Regular standing, walking, sitting and use of basic motor skills; climbing stairs or ladders or working in physically awkward positions (i.E. changing motors).- Works in both office settings and on-site operational areas including the shopping centre, parking garages, outdoor common spaces and the shared or boundary areas connecting the residential to the property. Exposure to variable weather conditions when inspecting outdoor areas and rooftopsAre you up for the challenge? At CF, we believe our people are core to our success. Join our award-winning team, where your talent and commitment to excellence are welcomed, valued and respected!Starting base pay for this job level may range from $100,712 - $135,000. The actual base pay offered will consider several factors including, but not limited to the role, experiences, skills & qualifications, location, market and internal considerations; with this context, CF reserves the right to pay above this range.Cadillac Fairview offers a competitive total rewards package in addition to base pay which includes a performance – based incentive plan, a comprehensive pension and benefits plan, paid time off including vacation, wellbeing & volunteer days and support for continued growth and development.Accommodation for applicants with disabilities during the recruitment, assessment, and/or selection process is available.Why you should join us:At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class perks and pension. Imagine a place where you can make a difference!At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviors that are consistent with our CF Values.Are you someone who believes in our values?- Aim Higher – we strive to exceed expectations- Own Your Expertise – we empower ourselves and each other- Collaborate Effectively – we bring the right people together to get the right results- Engage with Empathy – we objectively consider the needs of others- Embrace Change – we drive, learn from, and adapt to changeAt CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

📌 Senior Operations Manager - C$100,712 - C$135,000 A Year (Richmond)
🏢 Cadillac Fairview
📍 Richmond