Join Keolis Canada as a Calgary-based Tier 2 and Tier 3 System Administrator, offering advanced application support and operational excellence in a energetic infrastructure workplace. This full time position involves solving intricate application problems while supporting Keolis Canada’s 24x7 Infrastructure & Operations team. As a key member, you will handle escalated incidents, maintain high service availability, and travel to various sites.
Your role will also engage you in ongoing technical training and mentorship for junior staff. Key Responsibilities:
Resolve complex Tier 2 and Tier 3 service requests
Conduct root cause analysis to prevent issue recurrence
Maintain enterprise applications and network services
Collaborate with vendors for advanced issue resolution
Document support incidents in line with ITIL standards Requirements:
4+ years in systems and application administration
Expertise in cloud services (e.g., Microsoft Azure)
Strong troubleshooting skills for enterprise applications
Familiar with cybersecurity practices
Must possess a valid Class 5 driver’s license Leverage your advanced skills in systems administration and foster innovation at Keolis Canada.