Job Description

Position: Night Audit/Guest Reception (GRA)

Duties and Responsibilities
Deal with reconciliation of daily sales.
Excel in accounting and variance in numbers.
Comfortable working shifts 11:00p.m. to 7:00a.m.
Looking to become an integral long term back office anchor for reporting sales.
Check arrivals for arrival times; ensuring rooms are ready & co-ordinate with housekeeping as required
Process guest arrivals and departures, including all necessary payments
Organize and ensure amenities are dealt with on a daily basis
Provide all guests with courteous, skilled service during check-in, check-out, telephone inquiries, and all other contact with the guest.
Provide all guests with a sense of security by following the hotel security policies.
Able to listen and empathize with any guest who may come to voice a complaint and resolve the complaint, either on your own or, when warranted, by calling in the Manager.
Be familiar with all facilities and services within the Hotel and offer general information to guests.
Process reservations received by email for guests inquiring in absence of a Reservation Agent.
Answer the switchboard and direct calls in a proficient, courteous manner.




Ability to up sell Spa / Outlets / Marina / Activities/ Rooms
Keep the front desk and back office clean and free of clutter and garbage.
Other duties as requested

Specific Job Knowledge, Skills and Abilities
Strong customer service background
Ability to maintain professionalism under pressure
Basic computer knowledge
Minimum High School Diploma
Preference given to those with direct Hotel Night Audit experience
Preference given to candidates with Post Secondary education in the Hospitality field
Knowledge of resort and surrounding area
Positive attitude and willingness to learn in a team environment.

Job advantages:
Subsidized staff meals
Staff accommodation available at $10 per day
Onsite Gym

Job Types: Full-time, Permanent

Pay: $21.00-$22.00 per hour

Benefits:
Discounted or free food
Adaptable schedule
On-site gym
On-site parking

Ability to commute/relocate:
Pender Island, BC: reliably commute or plan to relocate before starting work (required)

Experience:
Customer service: 1 year (preferred)
Hotel Industry: 1 year (preferred)

Licence/Certification:
Drivers Licence (preferred)

Work Location: In person

📌 Night Auditor/front Desk Immediate Hire Staff Accom Available North Pender Island (Canada)
🏢 Poets Cove Resort
📍 Canada