Overview
We are seeking a energetic and energetic Front Office Manager to lead our front desk operations and guest services team. This pivotal role involves overseeing daily front office activities, ensuring outstanding guest experiences, and maintaining smooth communication across departments. The ideal candidate will demonstrate robust leadership, exceptional customer service skills, and a passion for hospitality excellence.

Duties
Supervise and coordinate the activities of front desk staff to ensure efficient check-in and check-out processes
Manage guest inquiries, complaints, and requests with professionalism and enthusiasm to foster positive experiences
Oversee phone etiquette and ensure all guest interactions are handled courteously and promptly
Monitor daily operations, including reservations, billing, and room allocations, to optimize guest satisfaction
Lead training sessions for staff on customer service standards, hotel policies, and hospitality best practices
Recruit, onboard, and evaluate team members for performance improvement
Maintain budgetary controls related to front office operations and ensure adherence to financial guidelines

Requirements




Proven supervising experience in a hotel or hospitality environment with strong leadership capabilities
Excellent customer service skills with the ability to handle guest concerns effectively
Multilingual or bilingual abilities are highly desirable to serve diverse clientele
Prior experience in hotel front desk operations or guest services is preferred
Knowledge of hotel management systems and phone etiquette standards
Strong organizational skills with the ability to manage multiple tasks simultaneously
Background in human resources, budgeting, or hospitality management is a plus

Join us as a Front Office Manager and be part of a passionate team dedicated to delivering memorable experiences. We value energetic leaders who thrive in fast-paced environments and are committed to elevating our guests’ stay through exceptional service.

Pay: $51,976.20-$68,784.56 per year

Benefits:
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site gym
In office parking

Work Location: In person

📌 Front Office Manager Langford (Canada)
🏢 Four Points by Sheraton Victoria Gateway
📍 Canada