Lead CIBC's Client Onboarding & Service initiatives as a Director. Oversee client engagements and enhance cash management revenue while working in a hybrid model for optimal flexibility.
As a key leader, the Director will manage a team dedicated to onboarding and servicing CIBC's Commercial Banking and Capital Markets clients. With a focus on maintaining exceptional client relationships and a seamless onboarding experience, you'll ensure that operational efficiencies are achieved through solid leadership and transparent guidance. Your commitment to employee development and cross-functional collaboration will contribute to CIBC's vision of being #1 in client relationships.
Key Responsibilities:
• Manage an onboarding and service team focused on client experience
• Serve as the primary point of contact for client escalations




• Create a culture that promotes accuracy and client engagement
• Oversee the delivery of complex cash management solutions
• Facilitate consultations with the Cash Management Sales Team
Requirements:
• Minimum 5 years of leadership in relationship management
• Experience with commercial clients involving Cash Management
• Solid understanding of risk management and banking standards
• Proven coaching and team-building skills
• Proficient with Microsoft Office applications
Drive impactful client onboarding initiatives and operational excellence while fostering a culture of trust and accountability at CIBC.
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📌 Director Of Client Onboarding At Cibc Vancouver (Canada)
🏢 Canadian Imperial Bank of Commerce
📍 Canada