Deliver exceptional bilingual client support as a Customer Service Specialist for RBC in Burlington, Canada. Utilize your English and French fluency to resolve inquiries and enhance client satisfaction.

As part of the Portfolio Administration Team, this full-time role requires superior communication and problem-solving skills. You will be the first point of contact for RCAP clients, offering insight and resolution on policies and procedures.

A solid knowledge of technology applications and organizational practices is vital to ensure a seamless client experience.

Key Responsibilities:
Provide effective technical support for RCAP products/services
Advise service partners on product navigation and solutions
Resolve complex issues,



escalating as necessary
Document recurring problems for investigation and resolution
Respond to client inquiries via phone and email promptly

Requirements:
Robust knowledge of Ambit, MS Office, and ECM
Fluency in both English and French
Excellent communication and organization skills
Detail-oriented with multitasking abilities
Robust negotiation and interpersonal skills

Utilize your bilingual skills and client service expertise to make meaningful contributions at RBC in Burlington.
J-18808-Ljbffr

📌 Bilingual Customer Service Specialist At Rbc Burlington
🏢 RBC
📍 Burlington