We need someone to join our growing team.

Responsibilities:
Answering Phone calls and emails in a skilled and respectful manner.
Inputting all relevant information into our field support system (Service Fusion).
Overseeing the technicians’ schedule, ensuring calls are dispatched effectively based on priority, location and technicians’ experience.
Monitor the technicians’ workload to ensure service calls are being attended to promptly.
Raising Purchase Orders for required materials.
Invoicing completed service calls and processing received payments.
Assisting the accounting department with accounts receivable by tracking outstanding invoices, following up on overdue accounts, and ensuring timely collections.
Communicating with customers regarding their account status and resolving any billing issues.

Qualifications:
Ability to work with continual interruptions, as well as changing schedules and service calls
Strong decision-making,



problem-solving, and task prioritization skills.
Ability to multitask in a rapid-paced environment
Excellent listening skills and the ability to understand concerns, and manager high-stress situations.
Ability to work independently and as part of a team

Job Types: Full-time, Permanent

Salary: $24-$25 per hour

Job Types: Full-time, Permanent

Pay: $24.00-$25.50 per hour

Benefits:
Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Adaptable language requirement:
French not required

Ability to commute/relocate:
Port Coquitlam, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:
Dispatching: 1 year (preferred)

Work Location: In person

📌 Service Coordinator Port Coquitlam (Canada)
🏢 Sam's Garage Doors
📍 Canada