Advance your career as a Collision Experience Specialist with Craftsman Collision in Prince George, BC. This role focuses on delivering exceptional customer service and operational excellence in a dynamic setting.
Reporting to the Shop Manager, you will utilize your customer service expertise to manage complex files and customer issues. Responsibilities include scheduling estimates, coordinating repair bookings, and overseeing vehicle processes according to The Craftsman Way standards. You will mentor other advisors to promote high-quality service.
Key Responsibilities:
• Deliver outstanding service and resolve customer complaints
• Oversee vehicle drop-off and delivery logistics
• Provide explicit timelines and manage customer expectations




• Mentor and offer guidance to Collision Experience Advisors
• Actively engage in daily meetings sharing vital customer insights
Requirements:
• Minimum 1 year experience in collision or automotive service
• Robust understanding of front office processes
• Proven skills in problem-solving and organization
• Familiarity with shop management systems
• High school diploma required, post-secondary education preferred
Drive customer satisfaction and operational success at Craftsman Collision in Prince George.
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📌 Collision Experience Role At Craftsman Collision Prince George
🏢 Craftsman Collision (1981
📍 Prince George