The Pharmacy Assistant & Customer Service Expert will be responsible for assisting the pharmacist with all duties pertaining to pharmacy operations. They must also be able to provide excellent customer service to our patients by effectively communicating and assisting in the fulfillment of the prescriptions. They must understand the current operations of the pharmacy, have excellent customer service skills, maintain skilled conversation skills, have excellent data entry, listening, and phone skills, have good command of both English and Punjabi, be able to multi-task and help deliver a positive customer experience.
We are looking to hire someone who is passionate about the work they do, has a welcoming personality and is an effective communicator.
Main Duties:
Counting
Providing excellent customer service
Directing patients – Help with Pick ups, purchases and questions
Closing duties (including gates and cash register)
Answering phones, checking voicemail and replying to patient requests
Entering, sending, receiving and putting away orders
Restocking the pharmacy (Vials
Sharps and medications returns
Organizing over the counter medications
Checking for expired products
Key responsibilities:
Greeting patients and directing them as needed
Handling customer prescription pick ups, purchases and questions
Answering phones, checking voicemail and replying to patient requests
Entering, sending, receiving and putting away the order
Counting
Handling sharps and medication returns
Restocking the pharmacy (Vials, bags etc.)
Organizing OTC medications
Checking for expired products
Closing duties (including gates and cash register)
Qualifications:
1-year experience at a pharmacy Required
WinRx Experience Preferred
Strong communication skills
Excellent organizational skills and detail orientation
Fluent in English & Punjabi
Ability to work independently in a fast setting
Superior customer service experience
Proficient computer/data/entry skills
Job Types: Full time, Permanent
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.