Become a CCaaS Solution Architect with Accenture Song, driving creative customer solutions across diverse channels. Your expertise will enhance platform migrations and elevate service offerings.

As a critical team member, you’ll lead complex CCaaS technology transformations while aligning with business goals. Your role will cover everything from architecting omnichannel solutions to managing migration strategies, ensuring minimal downtime.

Collaborate with cross-functional teams to implement groundbreaking AI and automation technologies that reshape customer experiences.

Key Responsibilities:
Lead end-to-end CCaaS delivery for customer channels
Develop relationships with senior management for strategic projects
Manage platform migration and roll-out strategies
Drive omnichannel customer experience solutions
Oversee agile planning, resource, and risk management

Requirements:
7+ years in cloud contact center platforms
Proven experience with Amazon Connect
Solid background in contact center migrations
Hands-on with AWS cloud services
Expertise in AI/ML solutions for CX

Elevate CCaaS platforms at Accenture by leveraging strategic architecture and cutting-edge technologies.
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📌 Ccaas Solution Architect At Accenture Toronto (Canada)
🏢 Accenture
📍 Canada