Lead customer retention and growth as the Director of Customer Success at veritree in Vancouver. Optimize client relationships and drive revenue impact through strategic management and support.

In this pivotal role, you will manage a growing team of Senior Customer Success Managers, focusing on exceeding net revenue retention targets while fostering customer partnerships. You’ll engage both top-tier enterprise accounts and emerging clients, addressing their needs while translating those insights across departments to align veritree's offerings with customer expectations.

Key Responsibilities:
Own revenue retention and expansion strategies across accounts
Lead and develop the Customer Success team through coaching




Conduct executive business reviews and customer support as needed
Build customer-health scoring metrics for prioritization
Collaborate with Sales on upsell and cross-sell opportunities

Requirements:
10+ years in Customer Success or account management
Proven track record in revenue retention and team leadership
Experience with executive-level client interactions
Solid CRM proficiency, Hub Spot preferred
Adaptable in high-growth, energetic settings

Shape the future of climate tech at veritree by enhancing customer success and driving growth strategies.
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📌 Director Of Customer Success At Veritree Vancouver
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📍 Vancouver