Elevate your technical support career with HCLTech as a Senior SailPoint IIQ Administrator in Mississauga, Ontario. Utilize your expertise in Java and SailPoint FAM to resolve complex product issues efficiently. This role requires senior-level experience in SailPoint IIQ and Java, specifically focusing on advanced technical support.
You will analyze incidents, perform root cause analysis, and collaborate with cross-functional teams to enhance operational efficiency. Your robust customer-facing skills will be essential in ensuring transparent communication and excellent service. Key Responsibilities:
Own and resolve technical product issues for clients
Analyze production issues and provide effective solutions
Facilitate knowledge management through training materials
Collaborate with engineering and support teams
Enhance customer experience by achieving first call resolution Requirements:
2+ years experience in technical support roles
Proficient in Java and SailPoint IIQ
Solid analytical and problem-solving abilities
Excellent communication skills in customer interactions
Familiarity with security protocols and incident management Leverage your SailPoint IIQ and Java expertise to ensure top-tier technical support while enhancing customer satisfaction at HCLTech.