Support ICON Creative Studio as an IT Helpdesk Technician on the evening shift in Vancouver. Tackle technical challenges related to software and hardware efficiently.
As we specialize in delivering high-quality animation content at ICON, your role involves diagnosing and resolving IT issues that affect production. You will engage with team members through various communication channels, ensuring smooth and productive technical operations. Your contributions are vital to maintaining a robust technology framework.
Key Responsibilities:
• Provide technical support on user requests
• Communicate effectively through different platforms
• Document solutions in tickets and internal documentation
• Diagnose and resolve network and system issues
• Address render farm requests after hours
Requirements:
• Proven troubleshooting and problem-solving skills
• Quick to learn with help-desk experience
• Familiar with DNS, DHCP, and Active Directory
• Experienced in computer imaging and workstation setup
• Knowledge of cloud email services
Utilize your IT expertise to support ICON’s creative ambitions and contribute to creative animated projects.
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📌 It Helpdesk Support Technician Evening Shift Vancouver
🏢 ICON Creative Studio
📍 Vancouver