Excel in operational excellence as DUCA's Senior Business Optimization Analyst. This full time position emphasizes the redesign of business processes to enhance employee effectiveness and member experience.
In this role, you will drive strategic initiatives and collaborate with senior stakeholders to analyze and improve internal processes. Your focus will be on leveraging technology and cutting-edge solutions to achieve desired outcomes while supporting various teams throughout DUCA. Your analytical skills will prove essential in crafting future-state designs that foster operational excellence.
Key Responsibilities:
• Lead discovery sessions with senior stakeholders for process assessment
• Make process improvement recommendations backed by analysis
• Manage the rollout of approved changes and training materials




• Collaborate with IT and vendors to validate operational readiness
• Design SOPs and future process maps aligned with best practices
Requirements:
• Advanced degree in technology or business preferred
• 5+ years of business analysis experience in financial services
• Robust knowledge of Lean methodologies and data visualization tools
• Proficiency in SQL and Microsoft Office Suite
• Exceptional problem-solving and critical thinking skills
Your expertise will directly influence DUCA's strategic direction and operational success.
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📌 Senior Business Optimization Analyst At Duca Toronto
🏢 DUCA Financial Services Credit Union
📍 Toronto