Our financial services client is seeking a Service Representative to support ATM deposits and payment servicing using retail and commercial banking processes Duration: 4 Months (possibility of extension) Location: Downtown Toronto -Mostly remote but candidate will need to go into office 1-2 times a month Hours of Operation: 1-9 but will move to 9-5 Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial ATM deposits and payments.

Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements.

Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.

Deposit and Payments monitoring and actioning of request from the line of business for ATM deposit and withdrawal disputes.

Must Haves Typically between 1 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

Knowledge and experience using relevant systems and technology.

Knowledge and understanding of the business units key products and services, processes and controls Good.

Knowledge of the risk and regulatory requirements of the business Good.

Prioritization skills Good. PC skills (MS Word, Excel, PowerBI) excellent.

Ability to multi-task in a fast-paced environment.

Basic specialized knowledge.

Verbal & written communication skills - Good.

Organization skills - Valuable.

Collaboration & team skills - Good.

Analytical and problem solving skills - Good.





Responsibilities Analyzes data and information to provide insights and recommendations.

Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.

May perform quality control and training.

Organizes work information to ensure accuracy and completeness.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.

Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.

Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.

Checks and reconciles information and documentation to ensure accuracy and completeness.

Identifies and resolves discrepancies in accordance with standard procedures.

Escalates issues, where necessary, as per guidelines.

Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.

Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.

Completes complex & diverse tasks within given rules/limits.

Analyzes issues and determines next steps; escalates as required.

Broader work or accountabilities may be assigned as needed.

📌 Service Representative to support ATM deposits and payment servicing using retail and commercial banking processes (Toronto)
🏢 S.i. Systems
📍 Toronto