Embark on a rewarding career with Shangri-La Toronto as a Front Office Service Associate. Help create joyous guest experiences through true hospitality and attentive service.
This position requires dedication to exceeding guest expectations in a luxurious setting. Working in the heart of Toronto, you will manage arrivals, provide service information, and tackle guest inquiries efficiently. You must be detail-oriented while embracing the spirit of collaboration and hospitality.
Key Responsibilities:
• Foster guest relationships and ensure superb service
• Rotate through Front Office and Service Centre roles
• Confirm adherence to Shangri-La’s hospitality policies
• Efficiently handle check-ins and itinerary preparations
• Assist with guest complaints and follow through
Requirements:
• At least 2 years in front office capacity at a luxury hotel
• Familiarity with 5-Star service standards
• Technology skills, including Opera and Microsoft Office
• Must be adaptable for scheduling, including holidays
• Must meet eligibility to work in Canada
Delivering excellence in service will enrich the Shangri-La experience for all guests.
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📌 Shangri La Front Office Service Role Toronto
🏢 Shangri-La Hotels
📍 Toronto