Transform customer interactions at GreenShield by leading customer experience strategy as the Director. Embrace a mission to create meaningful, connected experiences for all customers. In this pivotal role, you'll spearhead the development of customer experience practices that resonate with stakeholders and enhance service delivery.

Your leadership will be essential in defining the Voice of Customer strategies and driving improvements in key customer journeys. This role merges customer needs with strategic initiatives to foster satisfaction and trust across channels. Key Responsibilities:
Set direction for customer experience standards and practices
Innovate Voice of Customer processes using insights




Direct the mapping and design of customer service journeys
Foster human-centered design processes for effective solutions
Monitor CX measurements and ensure continuous improvement Requirements:
Over 10 years in Customer Experience leadership
Expertise in service design and voice of customer
Solid ability to collaborate and influence teams
Excellent facilitation and communication skills
Bachelor’s degree, with advanced qualifications preferred Be part of GreenShield's mission to enhance health for all through superior customer experience.

📌 Lead Customer Experience Strategy At Greenshield Toronto
🏢 Green Shield Canada (GSC)
📍 Toronto