Description Operational Leadership Lead daily operations across the hotel, lodge, restaurant, pub, event centre, and supporting maintenance functions Ensure consistent delivery of service standards, operating procedures, and brand expectations across all departments Coordinate cross-functional operations to ensure smooth, seamless guest experiences Drive ongoing operational improvements focused on efficiency, quality, and profitability Oversee execution of maintenance, QA, and facility standards Team Leadership & Development Lead, mentor, and support a team of approximately 3040 managers, supervisors, and frontline staff Build a strong, accountable, guest-focused leadership culture across departments Support recruitment, onboarding, training, and retention strategies Hold departmental leaders accountable for performance, standards, and team development Contribute to succession planning and internal growth pathways Financial & Business Performance Oversee budgets, forecasting, revenue performance, and labour management Monitor occupancy, F&B; performance, event revenue, and overall operational KPIs Identify opportunities to improve profitability and operational efficiency Support pricing, forecasting, and revenue strategy discussions Manage key supplier, contractor, and vendor relationships Guest Experience Champion a consistently high standard of guest service across all touchpoints Resolve escalated guest issues and service recovery situations Monitor guest feedback and implement continuous improvements Compliance, Safety & Risk Ensure compliance with Work

SafeBC, food safety, liquor licensing, and internal policies Lead incident response, investigations,



and risk management processes Maintain a robust focus on safety for guests, staff, and assets Requirements Minimum 5 years of progressive hospitality management experience Minimum 3 years in a multi-department leadership role managing managers or supervisors Experience overseeing complex hospitality operations (accommodations, F&B;, events, or similar multi-unit environments) Strong financial acumen including budgeting, forecasting, labour management, and revenue oversight Proven leadership capability with a track record of building and developing high-performing teams Strong communication skills, both written and verbal Proficiency with Microsoft Office and hospitality systems (Cloudbeds, Sage, Touch

Bistro, or similar an asset) Valid Class 5 drivers licence Legally entitled to work in Canada Satisfactory references and Criminal Record Check required Corporate Culture Competitive salary in the $80,000$85,000 range plus vacation entitlement Municipal-style pension plan, uncommon among small hospitality operators in northern BC Extended health and dental benefits Relocation assistance for candidates moving from outside Burns Lake Short-term staff accommodation available during transition Significant leadership autonomy and decision-making authority Opportunity to oversee a full hospitality portfolio including accommodations, food & beverage, events, and facilities Direct contribution to a community-owned Indigenous business focused on long-term regional development A lifestyle rooted in nature, lakes, forests, and outdoor recreation, with strong community connection and meaningful day-to-day impact

📌 Operations Manager - Hotel/Lodge (Burns Lake)
🏢 JRoss Recruiters
📍 Burns Lake