Job Description: About the role: Reporting to the Digital Publishing Manager, the

Digital Publishing Coordinatoris an integral member of the Digital Publishing team.

The coordinator worksclosely with a team of

Publishers and

Technical

Consultants to supportwebsiteinitiativesfor business partners throughout Sun Life.

What will you do? Manage the teams daily workload and collaborate with stakeholders to ensure all deadlines are met.

Monitor and triage the Global Publishing Intake queue within set service level agreements.

Oversee intakes for quality assurance and maintaining the intake system.

Work with cross-functional stakeholders to complete small publishing requests across multiple Sun Life websites.

Routinely perform website accessibility and quality assurance audits.

Serve as the primary point of contact for web intakes, including support and escalation.

Ensure accurate recording of data to enable and support reporting and measurement.

Monitor the team''s inbox.

Coordinate and liaise with clients and internal team members as necessary.

Identify relevant training needs, provide recommendations, and update training documents.

Oversee intakes for quality assurance, maintain the intake application, and orchestrate administrative duties as necessary.





What do you need to succeed? 1 to 2 years of experience in a Coordinator or Specialist role Understanding of digital technology and digital channels Experience with request intake tools and workflow management Experience consulting with stakeholders and driving digital solutions to meet business requirements Adaptive to change and mentally flexible Exceptional attention to detail and quality Excellent communication, time management, organization, and analytical skills Preferred Skills: Familiarity with basic HTML coding,CSS, and Java

Script are an asset Previous experience working in content management applications, in particular Adobe AEM is an asset but not required Knowledge of Web Content Accessibility Standards (WCAG 2.1 AA) in web content publishing and site management.

Bilingualism (English/French) is an asset Critical thinking, problem-solving, and situational analysis Ability to work independently Developed client management skills, especially discretion and diplomacy in dealing with stakeholders Highly motivated to learn and work in digital technologies What''s in it for you? Hybrid work environment A friendly, collaborative, and inclusive culture 15 vacation days per year Versatile Benefits from the day you join to meet the needs of you and your family Pension, stock and savings programs to help build and enhance your future financial security The opportunity to move along a variety of career paths with amazing networking potential Access to our Global Learning Centre, available 24/7 for your learning needs Wellness programs that support the three pillars of your health mental, physical and financial Recent Awards: We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work Canada Great Place to Work list for Best Workplaces for #Hybrid

Work 2022 Great Place to Work list for Best Workplaces for Professional Development in Canada 2022 Named Best Places to Work by Glassdoor, 2021 and 2023

📌 Digital Publishing Coordinator (Waterloo)
🏢 Sun Life
📍 Waterloo