RQ00704 - Int.

Software Developer 6-month contract (130 business days) - possible extension ONSITE/hybrid 3 Days -Metro Hall, 55 John Street Must Haves: Mandatory Certifications: (Candidates must provide the email address associated with the certification for verification) a) Service

Now Certified System Administrator (CSA) b) Service

Now Certified Application Developer (CAD) 2. 5+ years of experience with Service

Now ITSM, request management Nice to have: Public sector experience Description: Qualifications Mandatory Certifications(both): a) Service

Now Certified System Administrator (CSA) b) Service

Now Certified Application Developer (CAD) Candidates must provide the email address associated with the certification for verification.

Bachelor''s degree in computer science, IT, Data Science, or related field Preferred optional Certification: Service

Now Certified Implementation Specialist ITSM 5+ years experience with Service

Now ITSM, request management Skilled in designing and developing Service

Now workflows and forms of varying complexity to support request fulfillment processes.

Strong understanding of Request Management lifecycle and integration with ITSM modules.

Proficient in Java

Script, Business Rules, Client Scripts, Glide Record, and Script Includes.

Experience with Service

Now Flow Designer, Scheduled Jobs, and Notifications for automation and integration.

Ability to manage certificate inventory, and related Service

Now flows Proficient in creating dashboards, reports to support operational and strategic decision-making.

Adherence to Service

Now development best practices for scalable and maintainable solutions.

Strong in Service

Now workflows, reporting, dashboards, analytics Excellent communication and interpersonal skills,



with the ability to collaborate effectively across cross-functional teams and stakeholders.

Strong analytical and problem-solving abilities, with a keen attention to detail.

Capable of working independently and managing multiple priorities in a fast-paced workplace.

Assignment of Duties: To be part of the platform team to develop, improve, optimize the current existing request catalog for the procurement team: Work with the Procurement team to analyze existing procurement & workflows, approvers within Service

Now.

Develop and configure Service

Now modules to automate and standardize procurement processes.

Implement compliance controls and audit trails.

Create dashboards and reports to improve visibility and support data-driven decisions.

Collaborate with stakeholders to ensure alignment with business requirements and governance policies.

Participating in planning and estimating the activities required to test the new solutions, enhanced applications and migrated tools Deliverables: Procurement Workflow Analysis Report Documentation of current procurement workflows, approval chains, and catalog structure.

Identification of inefficiencies, gaps, and improvement opportunities.

Updated Request Catalog Design Redesigned catalog items aligned with procurement needs.

Streamlined user interface and improved form usability.





Automated Procurement Workflows Configured and deployed Service

Now workflows for procurement requests.

Integration with approval processes and business rules.

Compliance & Audit Trail Implementation Embedded compliance controls within workflows.

Automated logging and tracking for audit readiness.

Dashboards & Reporting Suite Create dashboards for procurement team and leadership.

Reports covering request volumes, approval times, SLA adherence, and compliance metrics.

Technical Documentation Developer-level documentation of configurations, scripts, and workflows.

User guides for procurement team and requesters.

Code Artifacts Java

Script scripts, Business Rules, Client Scripts, Glide

Record queries, and Script Includes used in the solution.

Flow Designer configurations and Scheduled Jobs.

Testing & Validation Logs Unit and integration test results. UAT feedback and resolution tracking.

Deployment Plan Step-by-step deployment checklist.

Rollback strategy and post-deployment support plan.

Stakeholder Review Summary Meeting notes and feedback from procurement and platform teams.

Final sign-off documentation. AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications.

The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting. INCORPORATED RATE RANGE (7.0 billable hours per day) $73.50/hr - $88.20/hr Inc. T4 RATE RANGE (7.0 billable hours per day) $58.80/hr - $70.56/hr T4

📌 Int. Software Developer (Toronto)
🏢 Source Code
📍 Toronto