Become an Operations Officer with RBC in Vancouver and drive excellence in regulatory client support. Leverage your expertise to advise on complex operational requirements and client service.
This full time position requires a proactive approach to handling complex issues and supporting RBC’s operational partners effectively. With at least 2+ years in a call center setting, your analytical skills and attention to detail will be key in enhancing the client experience and ensuring compliance with regulations throughout the operations process.
Key Responsibilities:
• Provide extensive telephone support for regulatory products
• Own and resolve complex client concerns efficiently
• Monitor and attain client service benchmarks




• Document and maintain accurate client interaction history
• Support training and hybridization of team roles
Requirements:
• 2+ years' experience in a call center
• Exceptional communication and organizational skills
• Keen attention to detail with solid analysis skills
• Work flexibility during business hours
• Banking experience preferred
Drive client satisfaction and operational efficiency as an Operations Officer with RBC in Vancouver.
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📌 Regulatory Operations Officer In Vancouver
🏢 RBC
📍 Vancouver