Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is secure and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities

Ensures Customer Satisfaction
Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer.
Maintain a sufficient quantity of carts near the entrance of the store.
When required, ask open ended questions about the customer's projects in order to determine their needs and level of expertise.
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Plan the best method of loading and securing merchandise in customer's vehicle as per Protected Loading Training.

Maintains Safety and Security




Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Follows all Safety and Loss Prevention policies and procedures.
Using appropriate safety procedures with all equipment.

Competencies
Communicates Effectively
Customer Focus

Skills
Interpersonal skills
Organizational skills
Attention to detail

Direct Manager/Direct Reports
Front End Supervisor

Travel Requirements
None

Physical Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions
Working within a flexible schedule that may include evening and weekends.
Warehouse setting that can be dusty and noisy.
Working in all weather conditions - frequent exposure to different weather conditions when loading and unloading product.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education
Highschool Diploma or Equivalent

Minimum Years Of Work Experience
1 to 2 years Retail experience

Minimum Leadership Experience
NA

Certifications
NA

Other Requirements/Assets
NA
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📌 Lot Associate: Part Time Airdrie
🏢 The Home Depot Canada
📍 Airdrie