Become a Frontline IT Support Agent at GAM Tech in Calgary, where your enthusiasm for technology meets customer service. Deliver rapid, reliable tech support through various communication channels.
In this role, you will serve clients by addressing their support requests and efficiently troubleshooting technical challenges. You'll ensure that all client communications reflect our dedication to care and accountability, escalating issues to the L2 team when necessary.
Key Responsibilities:
• Handle client requests through phone, email, or ticket systems
• Troubleshoot and resolve common technical issues
• Escalate unresolved issues to L2 Support Team with documentation
• Communicate effectively to keep users informed
• Maintain detailed records in HaloPSA
Requirements:
• 1+ years of experience in IT support or customer service
• Understanding of Windows, macOS, and networking basics
• Proficient troubleshooting and communication skills
• Experience with HaloPSA or related tools is beneficial
• Certifications like CompTIA A+ or ITIL are a plus
Utilize your technical knowledge and service mindset to thrive at GAM Tech.
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📌 Frontline It Support Agent Gam Tech Calgary
🏢 GAM Tech
📍 Calgary
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