Enhance member interactions with Vancity as a full time Member Experience Officer. Support digital service adoption and provide personalized financial advice at the False Creek Community Branch.
The Member Experience Officer role at Vancity requires fluency in digital tools alongside traditional Financial Services Representative duties. This position focuses on onboarding members, conducting financial interviews, and leveraging CRM insights to promote business services. You will engage with members across various channels, ensuring an equitable service experience for all.
Key Responsibilities:
• Conduct member transactions in-branch and via call center
• Onboard members to digital services and tools
• Perform cash flow interviews and account setups




• Gather member information to enhance marketing outreach
• Promote other lines of business based on member insights
Requirements:
• High School Diploma, Post Secondary preferred
• Experience in Financial Services preferred
• Solid customer service and relationship-building skills
• High level of digital capability
• Problem-solving and analytical mindset
Leverage your expertise in service delivery and technology to create a meaningful impact in members' lives with Vancity.
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📌 Member Experience Officer At Vancity Vancouver
🏢 Bilinguallink
📍 Vancouver