Join one of Canadas fastest-growing companies and be part of something extraordinary welcome to goeasy ! Atgoeasy, our people and culture are at the heart of everything we do, and were proud to be recognized for it.

Weve earned prestigious accolades such as Waterstone Canadas Most Admired Corporate Cultures , Canadas Top Growing Companies , and the TSX30 , highlighting us as one ofthe top performers on the TSX.

Were also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work as having the Best Workplaces for Women & Most Trusted Executive Teams , and included on TIME Magazines 2025 list of Canadas Best Companies .

These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canadas leading alternative consumer lenders, were passionate about helping everyday Canadians create a brighter future.

Our vision is to provide a path to a better tomorrow, today.

We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and Lend

Care .

If you''re seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let''s create a future of financial empowerment.

Werelooking for an IT Service Delivery Analyst to join our growing team.

In this role,youllbe responsible forproviding second-and third-level support for business-critical applications and managing the triage process across internal teams and external service providers.

Youllalso play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management.

Reporting intothe

Manager of IT Service Delivery, you will workalongsidethemtoimplement a Configuration Management Database.

What will you be doing? Build and manage a Device42 CMDB withaccuratediscovery, data governance, and ITSM integration.

Take ownership of major incidents by coordinating resolution efforts, ensuringtimelyand effective communication with stakeholders, and conducting post-incident reviews.





Issue major incident management notices and collaborate with internal technology teams, external vendors, and cross-functional groups to restore services.

Review and approve internal change requests;participatein and occasionally host weekly CAB (Change Advisory Board) meetings; report scheduled changes to senior leadership.

Provide reporting on service breaches and SLAs (Service Level Agreements) to stakeholders and senior leaders.

Proactivelymonitorbusiness-critical applications and recommend improvements to IT service delivery processes and procedures.

Deliver RCA (Root Cause Analysis) and post-mortem reports to business stakeholders.

Support daily operations across all ITIL (Information Technology Infrastructure Library) processes, including Incident, Major Incident, Change, Problem, Knowledge, Asset,and

Configuration

Management.

Drive the implementation of service improvement plans by providing guidance, content, and collaboration with resolution groups and service providers.

Collaborate with other ITand business teams to gather requirements for new or modified services.

Participate in internal and external service review meetings, including those with external service providers.

Identify, recommend, and contribute to the implementation of service improvements related to ITSM (Information Technology Service Management) operations.

On-Call Support: The IT Service Management teamparticipatesin on-call duties on a rotational basis.

Responsibilities include attending Major Incident Management bridge calls during severity-level incidents, requesting regular updates from technical teams involved, and communicating those updates to business stakeholders.

The on-call team memberis responsible formanaging and driving the severity incident through to resolution, under the guidance of the Major Incident Management team.

What experience do you have? University degree in Engineering, Computer Science,



Information Technology, or equivalent preferred. 2+ years of experience on an IT service desk and 35+ years in an IT Service Management role.

Proven ability to lead, make decisions, solve problems, and operate effectively in highpressure environments.

Solid prioritization skills with the ability to execute against competing demands.

Effective communicator, able to clearly articulate critical issue status verbally and in writing to leadership.

Demonstrates flexibility and agility when transitioning between responsibilities.

Capable of producing clear, concise business documentation.

Solid understanding of Incident, Service Request, Problem, and Change Management processes.

Experience with CMDB population and management (compliance, accuracy, completeness), including CI naming conventions and standards; experience with Device42 or comparable enterprise CMDB platforms is an asset.

Experience managing and implementing service improvement initiatives.

Advanced proficiency with Microsoft 365.

Experience with ITSM tools such as Freshservice, Service

Now, or Remedy. ITIL v3/v4 Foundation certification preferred.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through thelinkand provide written endorsement from your current manager. $82,500.00 $88,000.00 CAD (includes base salary and bonus) Werecommitted to attracting and rewarding top talent.

Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience andimpacteach candidate brings to the role.

Atgoeasy, we believe transparency fosters trust and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply.

If selected for an interview,youllhave the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

📌 IT Service Delivery Analyst (Mississauga)
🏢 goeasy
📍 Mississauga