En tant que reprsentant du service la clientle, vous rpondrez aux demandes de renseignements des clients par tlphone, par courriel ou en personne afin de rpondre leurs questions ou de rsoudre leurs problmes.

Vous rsoudrez la plupart des problmes de routine et certains problmes plus complexes et non routiniers et communiquerez la solution ou les renseignements demands au client.

Vous analyserez les besoins des clients en matire de service et les renverrez d''autres services ou dpartements techniques pour un suivi, le cas chant.

Responsabilits Soutenir la clientle en rpondant aux questions, aux proccupations, aux demandes de renseignements sur les comptes et en traitant les plaintes des clients.

Traiter les paiements des clients ayant un compte en espces.

Rechercher et rsoudre les problmes des clients, en assurant la liaison entre les autres services si ncessaire.

Apporter un soutien au comptoir de vente en rpondant aux questions des clients qui se prsentent sur place ou par tlphone.

Qualifications Diplme d''tudes secondaires ou quivalent requis Diplme d''tudes collgiales prfr 2 4 ans d''exprience pertinente Solides comptences interpersonnelles permettant de travailler efficacement dans un environnement de travail diversifi.

Capacit communiquer efficacement l''oral et l''crit.

Capacit travailler sous pression Grand souci du dtail Capacit traiter les gens avec sensibilit, tact, diplomatie et professionnalisme tout moment.





Connaissance de l''informatique, notamment de MS Word, Excel et du courrier lectronique.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.

You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.

You will analyze a customer''s service needs and refer to other service or technical departments for follow up as needed.

Responsibilities Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

Process payments for cash account customers.

Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Back-up support to sales counter with walk in and telephone inquiries.

Qualifications High School Degree or Equivalent required College Diploma preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working setting Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-A1

📌 Représentant - Service à la clientèle/ Representative - Customer Service (Brossard)
🏢 WESCO
📍 Brossard