Role: French Software tester Location: Toronto, ON Hybrid Experience- 8 -10 Years Overview: We are seeking a Software Functional Tester with proficiency in French to validate and ensure the quality of our contact centre applications.

The ideal candidate will have hands-on experience in functional testing of enterprise applications, strong analytical skills, and the ability to validate application behaviour in both French and English.

Key Responsibilities Perform functional, regression, and end-to-end testing for contact centre applications (IVR, CTI, CRM integrations, chat, email, and voice).

Validate user interfaces, workflows, and customer journeys in French and English to ensure seamless bilingual experience.

Review requirements, create detailed test cases, and execute them across multiple platforms.

Identify, log, and track defects using standard defect management tools (e.g., JIRA, ALM, Azure Dev

Ops).

Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.

Participate in UAT support with business users, especially for French-speaking markets.

Ensure compliance with accessibility, usability,



and language localization standards.

Provide clear and detailed testing documentation and test evidence.

Required Skills & Qualifications Fluent in French and English (written and spoken). 3+ years of experience in functional testing of enterprise or contact centre applications.

Experience testing IVR, telephony, CRM, or customer service platforms is strongly preferred.

Strong knowledge of QA methodologies, test planning, and defect management.

Hands-on experience with tools such as JIRA, ALM, Test

Rail, or Azure Dev

Ops.

Ability to work in a fast-paced, agile workplace with cross-functional teams.

Excellent problem-solving, communication, and documentation skills.

Nice to Have Experience with automation frameworks (Selenium, Cyara, etc.).

Knowledge of banking or financial services domain (if applicable to your client/project).

Exposure to performance testing or voice application testing tools.

Job Title: French Software Functional Tester - Contact Centre Applications

📌 Software Functional Tester - IVR / Contact Center (Bilingual - French) (Toronto)
🏢 AceStack
📍 Toronto