Elevate your IT career as a Senior IT Support Analyst at SIMNET located in Whitby, Ontario. Leverage your exceptional troubleshooting skills and mentor junior team members while engaging with cutting-edge technology.
In this pivotal role, you will serve as the primary technician for client projects and provide advanced technical support for complex IT issues. A background in managing support tickets and maintaining high service levels is essential. You'll also play a key role in knowledge sharing and training for Level 1 technicians, ensuring team collaboration and expertise.
Key Responsibilities:
• Serve as the technical escalation point for complex issues
• Manage a high volume of support tickets effectively




• Communicate status updates to clients regarding their tickets
• Conduct server maintenance and patch updates
• Coach and mentor junior technicians in support tasks
Requirements:
• 3+ years of IT help desk experience
• Robust knowledge of Microsoft Active Directory and Exchange
• Proficiency with help desk ticketing systems
• Basic understanding of virtualization and networking
• ITIL principles knowledge is required within 6 months
Utilize your expertise in IT support and mentoring to impact client projects positively at SIMNET.
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📌 Senior It Support Analyst At Simnet Whitby (Canada)
🏢 SIMNET
📍 Canada