Citi is looking for a strategic Apps Support Group Manager proficient in Pega and AI. This position involves overseeing critical applications and ensuring operational efficiency across various settings. In this leadership role, you will manage a team dedicated to the support of mission-critical platforms.

Your extensive experience in Apps Support and stakeholder management will help achieve business objectives. Direct communication with senior leaders and a focus on incident resolution will be crucial for success in this role. Key Responsibilities:
Ensure system availability for Pega and AI platforms
Own the incident management cycle from detection to resolution
Foster relationships with offshore vendor teams
Partner with product teams on system impacts
Enhance operational efficiencies through automation Requirements:
10+ years in relevant Apps Support roles
Leadership experience in technology environments
Robust stakeholder management capabilities
Background in project management
Effective communication with technical teams and stakeholders Shape the future of technology support at Citi by applying your advanced Apps Support knowledge.

📌 Citi Apps Support Group Manager Role Mississauga (Canada)
🏢 Citigroup
📍 Canada