Become the Customer Service Team Lead at PERGOLUX in Burnaby, BC. Focus on operational excellence and leadership in a hybrid work setup while enhancing customer satisfaction. In this position, you will lead the North American Customer Service team, ensuring performance aligns with company standards.

Your responsibilities will include data-driven decision making, performance management, and coaching. Facilitate continuous workflow improvements while managing escalations and operational complexities across various functions. Key Responsibilities:
Develop and mentor a team of Customer Service Agents
Own and drive key performance indicators for North America
Solve complex escalations by identifying root causes
Scale operational foundations for high performance
Leverage Zendesk and AI tools for process improvements Requirements:
3–5+ years in Customer Service roles
At least 2 years of people leadership experience
Solid KPI management skills
Proficient in Zendesk and reporting tools
Exceptional communication skills in English Lead customer service initiatives and transform team performance at PERGOLUX, a premium brand.

📌 Customer Service Manager Hybrid Role Vancouver
🏢 PERGOLUX
📍 Vancouver