The Client Navigator serves clients using an Integrated Service Delivery approach to deliver Income Security Programs, specifically: Income Assistance for Adults, Income Assistance for Seniors and Persons with Disabilities and the Senior Home Heating Subsidy programs.

This includes determining eligibility, providing information, advising, assisting, and liaising with clients, communities and stakeholders regarding the suite of programs offered and conducting preliminary assessments regarding allegations of program abuse by recipients.

This position serves as a resource in making necessary referrals to assist residents in meeting their socio-economic needs while maintaining their health and dignity, and to ensure that clients receive effective and productive services.

Reporting to the Regional Manager, Income Security Programs (ISP), the Client Navigator (Navigator) is located in Tuktoyaktuk and is responsible for the delivery of the Income Assistance and Senior Home Heating Subsidy programs. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or the ability to acquire and apply knowledge of all ISPs, as well as a other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit program.

Knowledge and/or the ability to acquire and apply knowledge of the different community-based agencies and resources available to appropriately refer clients in the community and region.

Skills in client centered service, assessment, interviewing techniques and program compliance.

Financial investigation skills to authenticate client financial information and prevent program abuse.

Decision-making, problem solving, planning, time management, calculating, record keeping and report writing skills.

Stress management skills and the ability to exercise self-control and maintain composure under continuing stress.

Typically, the above qualifications would be attained by: A Diploma in a Social Science field and a minimum of one (1) year of relevant experience.

Related experience includes social services,



community services, client support, case management, program administration, employment services, or other experience involving assessment, referrals, and support of individuals. ADDITIONAL REQUIREMENTS The incumbent must be able to successfully complete the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months). GNWT Inquiries Inquiries Only: Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information Term Position This job opening is for a 1 Year Term.

Indigenous Employment Policy Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check Candidates must provide a satisfactory vulnerable sector check.

Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion The Government of the Northwest Territories is an inclusive workplace.

If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience.

However, combinations of education and experience must often be considered on a case-by-case basis.

For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information Job Opening ID # 28085 Closing Date: July 31, 2026 - 23:59, Mountain

Time Salary Information The salary for this position starts at $47.40 per hour (approximately $92,430.00. per annum) plus an annual Northern Allowance.

Application Assistance For more information on preparing and submitting your application, please visit:

📌 Client Navigator (Tuktoyaktuk)
🏢 Government of Northwest Territories
📍 Tuktoyaktuk