Join Compugen as a Helpdesk Support Analyst, providing vital technical assistance to users across Canada. This role requires excellent communication and problem-solving skills through phone, email, and web support.
As a Helpdesk Support Analyst, you will troubleshoot applications and hardware while contributing to team innovation. Flexibility for full-time shifts, including evenings and weekends, is needed to assist users effectively. Candidates should possess solid analytical skills and a background in technical support roles, ensuring users receive courteous and effective assistance.
Key Responsibilities:
• Provide helpdesk support for device and application troubleshooting
• Identify and resolve Level 1 technical issues promptly




• Assist customers with transparent communication and solutions
• Contribute to innovations and process improvements
• Maintain problem and solution documentation for team use
Requirements:
• 1 year of experience in technical support
• Familiarity with an online ticketing system
• Exceptional customer service and communication skills
• Proven problem-solving abilities and analytical skills
• Post-secondary education in technology preferred
Become a key player in enhancing user experience with Compugen's team and technologies.
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📌 Helpdesk Support Analyst At Compugen Surrey
🏢 Socket.dev
📍 Surrey