Introduction The Department of Families is seeking to fill SP1 positions as Service Centre Agents within the Service Centre, providing support to clients via phone.

To be considered for this competition candidates are required to submit the Application Form for screening, along with your resume, to the Public Service Commission by email ( ), quoting competition number and the position title in the subject line.

See below for further instructions.

Duties: The Service Centre Agent (Financial Worker) functions as a member of a team providing Income Assistance supports and services.

The incumbent communicates regularly with clients, agencies, and other stakeholders by telephone to gather required information, respond to inquiries, and explain policies and eligibility guidelines.

In this role, the incumbent calculates, processes, and issues benefits in accordance with the Manitoba Assistance Act and the Disability Support Act.

The Service Centre Agent reviews, recommends, orders, and/or authorizes expenditures for special needs, and medical travel needs.

Additionally, the role involves entering electronic data for clients budgets, processing payments, maintaining client confidentiality, and performing other clerical duties as assigned.

The Service Centre Agent answers inbound calls from clients, the public, and community agencies in a professional manner while maintaining confidentiality.

Based on a needs assessment, the incumbent redirects calls or connects individuals to appropriate resources and issues benefits to EIA clients they are entitled to, including special needs and monthly assistance.

The incumbent reviews and adjusts budgets, updates EIA files,



and ensures accurate client information is maintained.

Qualifications: Essential: Experience working in a call centre environment Experience de-escalating client concerns in a respectful manner Experience assessing and verifying information to determine eligibility to a program or for services Experience working with people from diverse backgrounds (persons with disabilities, persons who are financially and/or socially disadvantaged, newcomers and/or different cultures Solid interpersonal skills and ability to work effectively with the public, program participants, staff and/or external agencies Strong organizational skills including ability to prioritize tasks, work under pressure with accuracy in an environment with competing demands Experience with disbursing funds according to program or policy guidelines Ability to maintain client confidentiality Experience interpreting, applying or explaining legislation, regulations or policies Experience using Microsoft Office applications, particularly Word, Excel and Outlook (or compatible programs) Clear and concise English verbal communication skills Effective English written communication skills Desired: Knowledge of The Freedom of Information and Protection of Privacy Act (FIPPA) and The Personal Health Information Act (PHIA) Knowledge of various community programs and social services Ability to communicate verbally and in writing in French Conditions of Employment: Must be legally entitled to work in Canada Must be able to provide a satisfactory Criminal Record Check including Vulnerable Sector Search Must be able to provide satisfactory Child Abuse and Adult Abuse Registry Checks

📌 Financial Worker (Winnipeg)
🏢 Manitoba Government
📍 Winnipeg