Join Moneris as a Customer Experience Agent, utilizing your bilingual skills to offer top-notch support to our merchants. This role combines technical troubleshooting with outstanding service for clients in both French and English.
We are opening multiple positions in Toronto or Sackville starting on September 21, 2026. With comprehensive onboarding, you will learn to resolve key technical issues while promoting Moneris products. Your contribution is vital to achieving satisfaction and retention targets within our inclusive team culture.
Key Responsibilities:
• Troubleshoot technical POS systems for merchant clients
• Address service requests in a timely manner
• Promote Moneris products through upselling techniques




• Maintain accurate records of customer interactions
• Achieve metrics for productivity and quality assurance
Requirements:
• 1+ years of experience in customer service roles
• Bilingual proficiency in French and English
• Knowledge of software/hardware components
• Attention to detail is essential
• Flexibility to work various shifts including evenings
Make an impact at Moneris by providing exceptional bilingual service and technical support.
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📌 Customer Experience Agent Bilingual French/english Toronto
🏢 Onbcanada
📍 Toronto