Support your colleagues at Coveo as an IT Helpdesk Technician, ensuring smooth operations by resolving technology issues promptly. Bring your technical knowledge to enhance employee productivity in a quick-paced work culture.
As the initial point of contact for technical assistance, you will manage requests for internal support while communicating effectively with team members. A minimum of one year in a service desk setting and a solid understanding of operating systems like Windows and macOS are required. In this role, you will also assist with onboarding, offboarding, and documenting technical solutions.
Key Responsibilities:
• Provide first-level technical support for users
• Triage and prioritize requests effectively




• Ensure timely communication throughout the resolution process
• Assist with preparing tech for new team members
• Document recurrent issues and their resolutions
Requirements:
• One year of experience in IT helpdesk support
• Proficient in Windows and macOS systems
• Robust customer service and communication skills
• Familiarity with IT service management tools
• Enthusiasm for solving technical challenges
Enhance the Coveo experience with your technical support skills and passion for technology.
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📌 Coveo It Helpdesk Technician Quebec City (Canada)
🏢 Coveo Solutions
📍 Canada